Privacy Policy
Last updated: January 31, 2026. This policy describes how PainRadar collects, uses, and protects your information.
Introduction
PainRadar Inc. ("we," "us," or "our") respects your privacy. This Privacy Policy describes how we collect, use, disclose, and protect information when you use our website and services (the "Service"). By using the Service, you agree to the practices described in this policy. If you do not agree, please do not use the Service.
Information We Collect
We collect information you provide directly (e.g., account registration, email, payment details), information from your use of the Service (e.g., searches, saved reports, usage data), and information from third-party sign-in providers if you use them. We also process publicly available content (e.g., from Reddit, X) when you use our research tools. We may collect device and log data such as IP address, browser type, and pages visited.
How We Use Your Information
We use your information to provide, operate, and improve the Service; to process payments and manage your account; to send service-related communications; to respond to support requests; to analyze usage and improve our product; to comply with legal obligations; and to protect our rights and the security of the Service. We do not sell your personal information to third parties.
Cookies and Similar Technologies
We use cookies and similar technologies (e.g., local storage) to remember your preferences, keep you signed in, and understand how you use the Service. You can control cookies through your browser settings. Disabling certain cookies may limit some features of the Service.
Sharing of Information
We may share your information with service providers who assist us (e.g., hosting, analytics, payment processing) under contractual obligations to protect your data. We may disclose information if required by law, to protect our rights, or in connection with a merger or sale of assets. We do not share your personal information with third parties for their marketing purposes.
Data Retention
We retain your information for as long as your account is active or as needed to provide the Service and comply with legal obligations. You may request deletion of your account and associated data; we will delete or anonymize it in accordance with our retention practices and applicable law.
Security
We implement technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. No method of transmission or storage is completely secure; we encourage you to use a strong password and keep your account credentials confidential.
Your Rights and Choices
Depending on where you live, you may have the right to access, correct, delete, or port your personal information, or to object to or restrict certain processing. You can update account details in your settings and contact us to exercise your rights. If you are in the European Economic Area or the UK, you may also have the right to lodge a complaint with a supervisory authority.
Children
The Service is not intended for users under the age of 16. We do not knowingly collect personal information from children under 16. If you believe we have collected such information, please contact us and we will take steps to delete it.
International Transfers
Your information may be transferred to and processed in countries other than your own. We take steps to ensure that such transfers are subject to appropriate safeguards (e.g., standard contractual clauses) where required by applicable law.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and, where appropriate, by email or in-product notice. Your continued use of the Service after the effective date constitutes acceptance of the updated policy.
Contact Us
For questions about this Privacy Policy or our privacy practices, please contact us through the contact or support options provided on our website or in the Service.